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Refund and Returns Policy

We want to ensure that you are 100% happy with your purchase from Glug.

There are no ifs or buts about our money back guarantee. We sent out our first mail order case of wine in 1976 so we are used to keeping our customers happy and actually... problems are quite rare.

Money Back Guarantee

All of our wines are sold with a money back guarantee. If after trying a bottle of wine you are not satisfied please inform us and we will arrange pick up of the remaining stock and a refund of the full amount including freight to your account. If it is part of a mix we will refund you for the single bottle.

While we find Australia Post reliable the occasional bottle does get broken and we will refund these as well.

Support

For technical or sales queries, please contact us.

If you have attempted to resolve issues with Support and still feel the product(s) you purchased do not best fit your requirements, we want to make things right.

When requesting a refund, we’d appreciate you taking a moment to let us know why. We’re always looking to improve, so please include details about the reason for your refund request.

Requesting a Refund or Return

All of our wines are sold with a money back guarantee. If after trying a bottle of wine you are not satisfied please inform us and we will arrange pick up of the remaining stock and a refund of the full amount including freight to your account. If it is part of a mix we will refund you for the single bottle.

While we find Australia Post reliable the occasional bottle does get broken and we will refund these as well.